Thesis: Cover App/Software

UX Project Overview:

COVER 911: Graduate Thesis project.

A hypothetical UX (User Experience) situation improving current 911 dispatcher’s existing technologies for the betterment of lives using nearby surrounding medically trained/certified volunteers in accordance with Good Samaritans laws and regulations.

For this project’s research and development, I worked closely with the Los Angeles Police Department and their 911 dispatchers and the State of California 911 emergency systems administrators. This included conducting interviews with physicians, paramedics, registered nurses, law enforcement officers, fire departments, and attorneys.

For security reasons, I am unable to show the below processes of UX (User Experience) over the internet. Please contact me at for a private viewing of the business and systems design.

Video Producer and Director: Mathew Clark

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